Shopware Maintenance Packages and Emergency Support
As a certified Shopware agency, we provide you with professional service for maintenance, updates, and agency support.
With our Shopware maintenance contracts, your shop stays secure, up-to-date, and accessible.
Overview of Our Maintenance Contracts
We offer maintenance contracts tailored to every need. If you don’t find the right option for you, please feel free to contact us, and together we will find the optimal maintenance contract for your webshop.
Shopware Emergency Support — also available for customers without a maintenance contract
Nothing is worse than your e-commerce project or webshop being unavailable. With around 20 years of experience in developing and managing e-commerce and shop projects, we understand this well. In an emergency, only one thing matters: getting your project back online and running as quickly as possible.
Consultation
Whether you need advice on the optimal maintenance contract for you, e-commerce consulting, or guidance on updates, plugins, or hosting for your webshop, feel free to call us. We are here to help.
Certified Quality
As a Shopware Solution Partner, we guarantee the quality of our services—whether it involves Shopware webshop development, migration to Shopware, a relaunch, maintenance of your Shopware shop, or updates of Shopware and its plugins.
Ready for the future? We support you in planning and executing your upgrade or migration to Shopware 6!
What We Do for You
With our maintenance contracts, we support you in all matters related to Shopware. We provide strategic, technical, and SEO consulting to ensure your online shop remains up-to-date and accessible. Additionally, we regularly monitor your shop’s performance and functionality so you can focus on your core business.
What You Want
Our maintenance contracts are proposals based on our experience and optimally suited for most webshops. However, we understand that every client has different requirements. That’s why we gladly sit down with you to determine your individual needs for a personalized maintenance contract.
Our Support and Maintenance Contracts
(Support and emergency support are also available at any time without a maintenance contract)
Shopware Single Update
€199.00* / one-time
- Backup of database and files before the upgrade
- Update of the Shopware installation
- Update of plugins
- Basic shop testing after the update, including a test order
Shopware Updateservice
€129.00* / month
- Backup of database and files before the upgrade
- Update of the Shopware installation
- Update of plugins
- Basic shop testing after the update, including a test order
* Our offers are exclusively aimed at business customers. All prices are net plus the applicable statutory VAT. Services or support beyond the included volume, as well as support without a maintenance contract, will be charged according to our current price list. Should issues arise during updates, we will gladly resolve them; however, this effort will be billed additionally at our current hourly rates.
Shopware Maintenance Package Bronze
€299.00* / month
- Agency services including 3 hours per month
- Response time within 48 hours
- Consulting services
- Services included in the hourly quota:
- Backup of database and files before the upgrade
- Update of the Shopware installation
- Update of plugins
- Basic shop testing after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Optimizations of the webshop (review, recommendations, and implementation)
Shopware Maintenance Package Silver
€579.00* / month
- Agency services including 6 hours per month
- Response time 24 hours
- Consulting services
- Services included in the hourly quota:
- Backup of database and files before the upgrade
- Update of the Shopware installation
- Update of plugins
- Basic shop testing after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Optimizations of the webshop (review, recommendations, and implementation)
* Our offers are exclusively aimed at business customers. All prices are net plus the applicable statutory VAT. Services or support beyond the included volume, as well as support without a maintenance contract, will be charged according to our current price list.
Shopware Maintenance Package Gold
€919.00* / month
- Agency services including 10 hours per month
- Response time 8 hours
- Consulting services
- 24/7 server monitoring / shop monitoring
- Services included in the hourly quota:
- Backup of database and files before the upgrade
- Update of the Shopware installation
- Update of plugins
- Basic shop testing after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Optimizations of the webshop (review, recommendations, and implementation)
- Online marketing consulting**
- SEO optimization consulting**
- 10% discount on our daily/hourly rates according to the price list
Shopware Maintenance Package Platinum
€1,419.00* / month
- Agency services including 16 hours per month
- Response time 4 hours
- Consulting services
- 24/7 server monitoring / shop monitoring
- Services included in the hourly quota:
- Backup of database and files before the upgrade
- Update of the Shopware installation
- Update of plugins
- Basic shop testing after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Optimizations of the webshop (review, recommendations, and implementation)
- Online marketing consulting**
- SEO optimization consulting**
- 10% discount on our daily/hourly rates according to the price list
- Google Ads management***
- Affiliate management***
* Our offers are exclusively aimed at business customers. All prices are net plus the applicable statutory VAT.
Services or support beyond the included volume, as well as support without a maintenance contract, will be charged according to our current price list.
** Includes basic consulting based on our nearly 20 years of experience.
*** We collaborate with professional partners with whom we have had trusted relationships for over 20 years.
We are confident that these partners operate reliably and provide excellent services.
The flat fee does not include costs for agencies, Adwords, or network/agency commissions.
+49 36626 31760