High-performance e-commerce & CMS: Development, migration & optimization
Since 2001 in e-commerce: Online shop development, scalable CMS and complex migrations. From in-depth analyses and ERP integrations to custom development – 100% in-house for the DACH region.
Manufacturer-independent analysis & e-commerce consulting
In-depth system audits, process analyses, and strategic e-commerce consulting. We find the vendor-independent architecture that perfectly suits your B2B or enterprise requirements.
certified Shopware agency
Decades of experience, excellent case studies, and in-depth certifications. We implement highly complex Shopware migrations and seamless ERP/PIM integrations for B2B SMEs.
Corporate Websites & High performance CMS
Scalable, high-performance WordPress solutions. Natively developed in Gutenberg for minimal loading times, optimal indexing, and complete accessibility according to current BITV standards.
Managed hosting & GDPR-compliant server infrastructure
Dedicated redundant high-availability clusters for maximum loading speeds and SEO benefits. Includes 24/7 monitoring and dedicated ELC & LTS support."Long-standing technical support for international WordPress projects: HQ impresses with dedicated contacts who maintain knowledge, structured status meetings, and quick response times for urgent issues. Their sound technical consulting and clear explanations for our webmasters significantly simplify global operations. An absolutely reliable partner."
P. Schoenenberger
Head of Marketing and Product Management, Fr. Sauter AG
"Agency change due to performance issues: HQ took over our shop completely without downtime, fixed undiscovered errors, and immediately increased performance by 50%. First-class, structured collaboration with personal telephone contact to the experts and extremely fast processing in emergencies. A strong e-commerce partner."
J. Schiermeier
Owner, schiermeier.biz
Substance meets agility
As an owner-managed, top-100 digital agency, we combine over 30 years of in-depth experience in the DACH region with the passion of a 100% digital mindset. We understand complex B2B supply chains just as profoundly as state-of-the-art IT infrastructures.
Frequently Asked Questions
Are there any hidden costs or long, rigid contract terms?
No. Transparency and trust are our top priorities. For over 30 years, we have lived by the philosophy: Our clients stay with us because they are completely convinced by our performance – and not because they are bound to us by rigid contracts. The success of this philosophy is evident in our agency’s longevity and numerous awards, such as those from the BVDW eV and our nomination/jury shortlist (2nd level of achievement) for the Grand Prize for Medium-Sized Businesses.
What do the maintenance packages include?
The exact services are individually tailored to your system. As a secure foundation, our packages always include regular backups, 24/7 server and shop monitoring, and guaranteed response times of no more than 4 hours. In addition, you have up to 16 included agency hours per month. We use these, in consultation with you, for system and plugin updates, thorough testing after changes, and customized shop optimizations. To ensure complete transparency, we provide a detailed breakdown of all services in your package beforehand.
Do you also handle the maintenance and support for existing systems?
Yes, absolutely. We regularly take over the maintenance of existing shops and websites. Beforehand, we conduct a detailed technical “health check” (system audit) to gain an honest overview of the code quality and any potential performance bottlenecks. Afterwards, we seamlessly and securely take over maintenance via a staging system, without disrupting your day-to-day business.
How quickly will I receive help in the event of a technical failure or urgent problems?
In critical situations, every minute counts. We guarantee transparent response times, with a maximum of 4 hours in emergencies. What truly sets us apart, however, is that you won’t end up in an anonymous call center. Our 24/7 emergency hotline connects you directly to in-house experts who understand your system architecture and can intervene immediately.
Do I have a dedicated contact person for my project?
Yes. We know from experience that nothing is more time-consuming and frustrating than having to explain your issue to a different employee every time. That’s why we place great value on personalized support on equal terms. With us, you’ll have dedicated, competent contacts who are intimately familiar with your business processes, your system history, and your goals.
What happens if we need features that are not included in any standard maintenance package?
We grow with your needs. Our maintenance packages provide a secure foundation for smooth day-to-day operations. If you require additional custom functions, ERP/CRM interfaces, or in-depth enhancements to your system, we, as a full-stack agency, are happy to implement these separately for you. Simply share your ideas with us.