High-Performance E-Commerce & CMS:
Development, Migration & Optimization
In e-commerce since 2001: online shop development, scalable CMS solutions and complex migrations. From in-depth analyses and ERP integrations to custom development – 100% in-house for the DACH region.
Vendor-Independent Analysis & E-Commerce Consulting
In-depth system audits, process analyses and strategic e-commerce consulting. Independently of vendors, we identify the architecture that perfectly fits your B2B or enterprise requirements.
Certified Shopware Agency
Decades of experience, excellent case studies and in-depth certifications. We implement highly complex Shopware migrations and seamless ERP/PIM integrations for mid-sized B2B companies.
Corporate Websites & High-Performance CMS
Scalable, high-performance WordPress solutions. Developed natively in Gutenberg for minimal loading times, optimal indexing and full accessibility in accordance with current BITV standards.
Managed Hosting & GDPR-Compliant Server Infrastructure
Our own redundant high-availability clusters for maximum loading speeds and SEO advantages. Including 24/7 monitoring and dedicated ELC & LTS support.“Long-term technical support for international WordPress projects: HQ impresses with dedicated contacts without loss of knowledge, structured status meetings and short response times for urgent issues. The well-founded technical consulting and easy-to-understand explanations for our webmasters make global operations significantly easier. An absolutely reliable partner.”
P. Schoenenberger
Head of Marketing and Product Management, Fr. Sauter AG
“Agency change due to performance issues: HQ took over our shop completely without downtime, fixed previously undiscovered errors and immediately improved performance by 50%. First-class, structured collaboration with direct telephone contact to the experts and extremely fast handling in emergencies. A strong e-commerce partner.”
J. Schiermeier
Owner, schiermeier.biz
Substance Meets Agility
As an owner-managed Top 100 digital agency, we combine more than 30 years of in-depth experience in the DACH region with the passion of a 100% digital mindset. We understand complex B2B supply chains just as deeply as the latest IT infrastructures.
Frequently Asked Questions
Are there hidden costs or long, rigid contract terms?
No. Transparency and trust are our top priorities. For more than 30 years, we have followed this philosophy: our customers stay with us because they are completely convinced by our work – not because rigid contracts bind them to us. The success of this philosophy is reflected in the long-standing existence of our agency and the many distinctions we have received, including recognition from BVDW e.V. and our nomination/jury-list placement (2nd level of success) for the Großer Preis des Mittelstandes.
What do the maintenance packages include?
The exact services are tailored individually to your system. As a secure foundation, our packages always include regular backups, 24/7 server and shop monitoring, and guaranteed response times of no more than 4 hours. In addition, you have up to 16 included agency hours per month at your disposal. In consultation with you, we use these for system and plugin updates, secure testing after changes, and individual shop optimizations. To provide full transparency, we detail all included services in your package in advance.
Do you also take over maintenance and support for existing systems?
Yes, absolutely. We regularly take over the support of existing shops and websites. Beforehand, we carry out a detailed technical “health check” (system audit) to gain an honest overview of code quality and possible performance bottlenecks. We then take over support seamlessly and securely via a staging system, without affecting your day-to-day business operations.
How quickly will I receive help in the event of a technical outage or urgent problems?
In the event of critical outages, every minute can count. We guarantee transparent response times, with a maximum of 4 hours in emergencies. What particularly sets us apart: you do not end up in an anonymous call center. Via our 24/7 emergency hotline, you speak directly with in-house experts who know your system architecture and can intervene immediately.
Will I have a dedicated contact person for my project?
Yes. We know from experience: nothing costs more time and nerves than having to explain your issue to a new employee every time. That is why we place great value on personal, equal-footing support. With us, you receive dedicated, knowledgeable contacts who know your company processes, your system history and your goals in detail.
What happens if we need functions that are not included in any standard maintenance package?
We grow with your requirements. Our maintenance packages provide a secure foundation for smooth day-to-day operations. If you additionally need custom functions, ERP/CRM interfaces or extensive further development for your system, as a full-stack agency we will be happy to implement these separately for you. Simply talk to us about your ideas.