Shopware Maintenance Packages and Shopware Emergency Support
As a certified Shopware Partner, we also provide professional service for maintenance, updates and agency support.
With Our Shopware Maintenance Contracts, Your Shop Stays Secure, Up to Date and Available
Our Maintenance Contracts at a Glance
Shopware Emergency Support, Of Course Also for Customers Without a Maintenance Contract
We offer the right maintenance contract for every requirement. If the right option is not listed for you, feel free to contact us and together we will find the optimal maintenance contract for your web shop.
Nothing is worse than your e-commerce project or web shop being unavailable. As a company with around 20 years of experience in developing and supporting e-commerce and shop projects, we know this well, and in an emergency only one thing matters at first: getting your project running and online again.
Consulting
Whether you need advice on the optimal maintenance contract for you, e-commerce consulting, or advice on updates, plugins or hosting for your web shop, feel free to call us. We are here for you and happy to help.
Certified Quality
As a Shopware Solution Partner, we guarantee the quality of our services. Whether this involves developing Shopware web shops, migrating to Shopware, a relaunch, maintaining your Shopware shop, or updating Shopware and Shopware plugins.
Ready for the Future?
We Support You with Planning and Implementing Your Upgrade / Migration to Shopware 6!
What We Do for You
With our maintenance contracts, we support you with all Shopware-related topics. We advise you on strategic, technical and SEO questions and ensure that your online shop remains up to date and available. In addition, we regularly check the performance and functionality of your shop so you can focus on your core business.
What You Want
Our maintenance contracts are suggestions that, based on our experience, are an optimal fit for most web shops.
But we also know that every customer has different requirements. That is why we are very happy to sit down with you and jointly determine what you want from your personal maintenance contract.
Our Support and Maintenance Contracts
(Support and Emergency Support Are Available at Any Time Even Without a Maintenance Contract)
Shopware Single Update
Services Included in the Hourly Allowance:
- Backup of the database and files before the upgrade
- Update of the Shopware installation
- Update of the plugins
- Basic testing of the shop after the update, including a test order
Shopware Update Service
Services Included in the Hourly Allowance:
- Backup of the database and files before the upgrade
- Update of the Shopware installation
- Update of the plugins
- Basic testing of the shop after the update, including a test order
* Our offers are exclusively intended for business customers. All prices are net prices and subject to the applicable statutory VAT. Services exceeding the included volume or support services provided without a maintenance agreement will be charged according to our current price list.
Shopware Maintenance Package Bronze
Ideal for small B2C shops without complex third-party systems.
- Agency services including 3 hours per month
- 48-hour response time (except emergencies)
- Consulting services
Services Included in the Hourly Allowance:
- Backup of the database and files before the upgrade
- Update of the Shopware installation
- Update of the plugins
- Basic testing of the shop after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Webshop optimizations (review, recommendations, and implementation)
Shopware Maintenance Package Silver
Agency services including 6h / month Response time 24h (except emergencies) Consulting services
- Agency services including 6 hours per month
- 24-hour response time (except emergencies)
- Consulting services
Services Included in the Hourly Allowance:
- Backup of the database and files before the upgrade
- Update of the Shopware installation
- Update of the plugins
- Basic testing of the shop after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Webshop optimizations (review, recommendations, and implementation)
* Our offers are exclusively intended for business customers. All prices are net prices and subject to the applicable statutory VAT. Services exceeding the included volume or support services provided without a maintenance agreement will be charged according to our current price list.
Shopware Maintenance Package Gold
Perfect for large shops with ERP interfaces and continuous traffic.
- Agency services including 10 hours per month
- 8-hour response time (except emergencies)
- Consulting services
- 24/7 server monitoring / shop monitoring
Services Included in the Hourly Allowance:
- Backup of the database and files before the upgrade
- Update of the Shopware installation
- Update of the plugins
- Basic testing of the shop after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Webshop optimizations (review, recommendations, and implementation)
- Online marketing consulting**
- SEO optimization consulting**
- 10% discount on our daily/hourly rates according to our price list
Shopware Maintenance Package Platinum
Perfect for large shops with ERP interfaces and continuous traffic.
- Agency services including 16 hours per month
- 4-hour response time (except emergencies)
- Consulting services
- 24/7 server monitoring / shop monitoring
Services Included in the Hourly Allowance:
- Backup of the database and files before the upgrade
- Update of the Shopware installation
- Update of the plugins
- Basic testing of the shop after the update, including a test order
- 24/7 telephone Shopware emergency support
- Programming services
- Webshop optimizations (review, recommendations, and implementation)
- Online marketing consulting**
- SEO optimization consulting**
- 10% discount on our daily/hourly rates according to our price list
- Google Ads management*
- Affiliate management*
* Our offers are exclusively intended for business customers. All prices are net prices and subject to the applicable statutory VAT. Services exceeding the included volume or support services provided without a maintenance agreement will be charged according to our current price list.
** Includes basic consulting based on our nearly 20 years of experience.
*** For these services, we work with professional partners, some of whom we have trusted and collaborated with for more than 20 years. We are confident that these partners operate professionally and provide excellent services. The flat fee does not include costs charged by agencies, Google Ads, or network/agency commissions.
You can reach our 24/7 emergency support for Shopware and e-commerce projects at
+49 36626 31760
Emergency support for you from HQ GmbH as a certified Shopware agency
You can usually carry out the following immediate measures yourself:
– Clear the Shopware cache
– Delete/remove plugins newly installed within the last 72h
– Revert changes to templates, settings or configuration
– Check logs (in the Shopware installation under /var/log)
If the emergency concerns WordPress, WooCommerce, TYPO3, Magento or other systems rather than Shopware, the points above will usually help in an analogous way. The required information for emergency support remains the same (for Shopify, the SSH server details are not required).
If this has not helped, please prepare the following information for our emergency support before calling:
– Customer number (if you have a maintenance package — having a maintenance package is not a requirement)
– Access credentials for the Shopware admin area/backend
– Server access credentials (SSH) (not required if you are an HQ GmbH customer with your own managed Shopware server)
– Any information about the changes you most recently made helps us find a solution quickly. The last 2–3 days are most relevant here (plugins, templates, configuration, etc.)